REFUND POLICY

Bulanea Refund Policy

ONLINE STORE

Customers are eligible for a full refund only under the following circumstances:

  • Received parcel with missing item(s) or faulty item(s)

  • Order cancellation with a valid reason

  • Ordered item(s) are out of stock

  • Special case requests subject to management approval

Refund processing may take up to 14 working days.

Please note that items returned due to:

  • change of mind,

  • no longer needed, or

  • unsuitable colour

are not eligible for refund or exchange.

For return and refund status inquiries, please contact our customer care team via email at admin@bulanea.com.my.

PHYSICAL STORE

1. Product Exchange

Returns are accepted for product exchange only if:

  • the return tag is still attached, and

  • the item is unwashed, unaltered, and unworn.

Conditions:

  • Item(s) must be presented at the cashier counter.

  • Returns or exchanges must be made at the original outlet of purchase only.

  • Items returned due to change of mind, no longer needed, or unsuitable colour are not eligible for exchange.

2. Cancellation by Customer (Non-Faulty Product)

No cancellation fees will apply if there is a valid reason provided. Otherwise, applicable fees may be charged.

3. Cancellation by Customer (Faulty Product)

All product descriptions, information, and measurements on our website are provided to assist customers in selecting suitable products.

Please note that product images displayed on the website may slightly differ from the actual product due to lighting, editing, and screen resolution differences.

If you receive a faulty item, please contact our Online Department and provide:

  • Order ID

  • Photo of the faulty item

  • Reason for return

Our team will review your request and advise whether you are eligible for a refund or replacement.

Once the returned item is received and inspected, we will notify you of the refund or replacement status via email as soon as possible.

4. Defective or Faulty Items

We sincerely apologise for any inconvenience caused.

To process your request, please email us with the following details:

  • Order ID (#XXXXXX)

  • Description of the issue (defective/faulty)

  • Supporting photos or videos

  • Preferred solution:

    • Full Refund, or

    • Exchange for item(s) of the same value

Please also provide your banking details to facilitate the refund process.

5. Innerwear & Accessories

For hygiene and safety reasons, refunds, exchanges, or store credit are not applicable for:

  • innerwear, and

  • accessories.

Please review these items carefully before making your purchase.

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